Product Return Policy

We firmly believe in the theory that 'the customer is always right' and offer them the chance to return a product that has failed to attain their approval.

However, please let us know the reasons behind your displeasure with the product that you have yourself ordered or selected, so that we may be able to learn something and in the process refund your money without any delay. Also, if you have received a product other than what you had ordered for, we will either refund you the ordered amount or send you a quick replacement. In such cases, all you have to do is to send us back the product adequately packed/wrapped to avoid transit damage.

In the unlikely event of a product being found defective on receipt, we will promptly dispatch a replacement to you on receipt of your complaint/ demand. Nevertheless, such scenarios are rather rare in our facilities where quality control is the keyword.

You are also at liberty to cancel your prior order even after instructing us to complete the process of customizing the product. Please customize a different product, and it will be sent down to you as per your directions. However, in such cases, we will need to charge you the labor charges involved in the prior order that has already been customized for your.

Remember, we give the highest priority to your needs in order to ensure that the customer remains always satisfied with our product and service.